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Your questions answered

We’ve put together some commonly asked questions to give you more information about Olivia Premium Line.

You can find common questions from here, which is updated on a regular basis.

If you have a question that you can’t find the answer to, please use the contact us page.

  • What makes Olivia Apothecary & Lab formulas different from other hair care product brands?
    We make it part of our mission to not only formulate products that are non-toxic and naturally-based, but that also produce the high performance results you want and deserve. To us, it's not just about formulating our products with safe ingredients, but also making products that truly work. Our products are specially formulated with plant-powered ingredients like panax ginseng root extract, arctium majus root extract, hydrolysed soy protein that offer a natural and nourishing method throughout your hair pampering journey. We are vegan-friendly, ethically sourced, and free of harmful ingredients.
  • What do SHamˈpo͞o, trētmənt and sirəm mean?"
    They are the pronunciation to the shampoo, treatment and serum respectively. It speaks to what's inside of the bottle - naturally-based, safe, and effective formulas made from the Earth's own ingredients.
  • What hair types is Olivia Apothecary & Lab meant for?
    Our products are formulated for every possible hair problems, focusing on hair loss, frizzy hair, itchy scalp, damaged hair and oily scalp. We offer a complete hair care set with shampoo, treatment and serum to restore and repair your dry and dull hair, keep your hair soft, moisturize and shiny.
  • How often should I use Olivia Hair Shampoo?
    Olivia Hair Shampoo is European formulation from nature, you can use it for daily therapeutic cleansing for normal-oily scalps and damaged hair. Your hair may need more frequent shampooing depending on your activities like aerobics. swimming, or other outdoor exercise due to perspiration, pollen, dirt and so on.
  • How often should I use Olivia Hair Treatment?
    Olivia Hair Treatment is a 3-minute restorative treatment, the more often you use them, the better. It is recommended to use it daily, or the minimum once every 2 days. It acts as moisturizers. you'd sure notice the difference before and after applying Olivia Treatment!
  • Why is it important to use Olivia Hair Treatment?
    Olivia shampoo works on the scalp and opens the hair’s cuticle and Olivia treatment locks all the nutrients and seals it back. Hence, Olivia Hair Treatment works by smoothing the hair, giving your hair a healthier and shiny look.
  • What can I do to make my hair more manageable if it is dry, fine, or coarse?"
    All three problems are solved with essential oils. After use of Olivia shampoo, have your 3-minute restorative treatment by applying a small amount of Olivia Treatment and massage on mid-length of hair. Next, always blow-dry your hair after showering, these steps will stimulate the scalp to promote healthier, fuller, shinier hair. If you have coarse hair, Olivia Serum definitely helps, it contains 3 natural oils – argan oil, chia seed oil and marula oil that will also tame your strands.
  • How to make my hair smells good?
    To make your hair smells good, keep your scalp and hair clean by washing it with Olivia Hair Shampoo followed by Olivia Hair Treatment. Lastly, you can use Olivia Hair Serum that contains 3 natural oils and natural fragrance on your hair to make your hair smell good.
  • Does Olivia Apothecary & Lab test the products on animals?
    We never, ever test our products on animals. We are cruelty-free, we love our furry friends!
  • What is the shelf life of Olivia Apothecary & Lab products?
    Each Olivia Apothecary & Lab product has a 36 months shelf life and our products maintain their peak freshness within 12 months after opening.
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